Refund policy

Refund & Return Policy

Thank you for shopping with Metropolitan Galleries Inc. We are committed to providing high-quality products and a smooth shopping experience. Please review our policy below to ensure a clear and seamless return process.

Order Cancellations

  • Orders may be canceled within 24 hours of placement at no cost.
  • Once an order has shipped, cancellations cannot be processed. Please refer to the applicable return section below if an issue occurs after delivery.

Return Eligibility & Timeframe

  • Customers may initiate a return within 30 days of delivery.
  • All return requests must be approved prior to sending merchandise back.
  • Returned items must be unused, in original condition, and returned in original packaging.
  • Proof of purchase is required.

Customer Remorse / Change-of-Mind Returns

We accept returns for customer remorse, including situations where a customer changes their mind, provided the return request is made within 30 days of delivery.

For customer-remorse returns:

  • Items must be unused and in resalable condition
  • Original packaging must be intact
  • Return shipping costs are the responsibility of the customer
  • Original shipping and handling fees are non-refundable

Damaged or Incorrect Merchandise

  • If your order arrives damaged or incorrect, please notify us within 3 days of delivery.
  • Contact our customer service team with clear photos and any relevant shipping information.
  • We will work with the shipping carrier to resolve the issue promptly and, if necessary, arrange for a replacement or refund at no additional cost to you.

Quality Assurance

  • All products are carefully inspected before leaving our warehouse to ensure the highest quality.
  • If you have concerns regarding the condition or quality of your item, our customer service team is available to assist you.

Non-Returnable Items

The following items are not eligible for return:

  • Custom, made-to-order, or special-order items
  • Items marked as final sale

Refund Processing

  • Refunds for approved returns, damages, or defective goods are initiated once merchandise is received and inspected at our headquarters.
  • Once processed, refunds typically take 3–5 business days to appear, depending on your bank or payment method.

Contact Information

For questions regarding your order or this return policy, please contact our customer service team at 1-800-929-1681.